Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person within a Moonwalk customer organization.

This information may be used to manage Moonwalk licenses and to improve Moonwalk products and services.

You may elect not to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

What personal information we collect

When you purchase a Moonwalk product or download a software update we may collect a variety of information, including your name, mailing address, phone number and email address.

How we use your personal information

The personal information we collect allows us to manage your Moonwalk license, provide software notifications and updates, and if appropriate, support services.

From time to time, we may use your personal information to send important notices, such as important software patches and communications about changes to our terms, conditions, and policies.

Because this information is important to your interaction with Moonwalk, you may not opt out of receiving these communications.

Collection and Use of Non-Personal Information

Moonwalk may also collect data in a form that does not, on its own, permit direct association with any specific individual.

This includes data such as company type, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where Moonwalk is used so that we can better provide support and improve our products, services.

We may collect information regarding customer activities on our website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest.

Aggregated data is considered non‑personal information for the purposes of this Privacy Policy.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Moonwalk’s websites may use cookies and other technologies such as pixel tags and web beacons.

These technologies help us better understand which parts of our website people have visited, and facilitate and measure the effectiveness of web searches. We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Disclosure to Third Parties

Personal information will only be used by Moonwalk to provide or improve our products, services and support; it will not be shared with third parties.

Service Providers

Moonwalk does not share personal information with companies who provide services using Moonwalk software products.


It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Moonwalk to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

Protection of Personal Information

Moonwalk takes the security of your personal information very seriously. When your personal data is stored by Moonwalk, we use computer systems located within a secure Moonwalk site with limited access.

When you use Moonwalk products, services, or post on a Moonwalk forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. For example, if you list your name and email address in a forum posting, that information is public.

Integrity and Retention of Personal Information

Moonwalk allows you to keep your personal information accurate, complete, and up to date. Moonwalk will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Update Personal Information

If you wish to update any of your personal information at any time please contact us.

Location-Based Services

Moonwalk may collect and use location data to provide and improve location-based services.

Third‑Party Sites and Services

The Moonwalk website may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, cloud archive services.

Information collected by third parties may include details such as location data or contact details. This collection is governed by their privacy practices and we encourage you to learn about the privacy practices of those third parties.

International Users

All the information you provide will be used by Moonwalk and will not be transferred or made available to third party entities.

Privacy Questions

If you have any questions or concerns about Moonwalk’s Privacy Policy or if you would like to make a complaint about a possible breach of local privacy laws, please contact us.

All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction.

Moonwalk may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

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