Okay, so you've read the documentation, scrutinized your logs, checked the FAQs and scoured the forum, but you still need help?
If you're a full edition customer, use your support account to lodge a ticket at our Support Desk.
Moonwalk Starter Edition is a free product - it does not include free support. However, official support may be purchased on a per-issue basis. Or you can simply upgrade to one of the full edition products (which all include support entitlements).